1.1 Are the prices including shipping?
No, the prices are inclusive V.A.T. and without shipping costs.
Shipping costs are free with a minimum order amount of 200 Euros for delivery within the European Union.
2.1 When is shipping free?
By an order with a minimum order amount of 100 euros, you will receive free shipping for delivery in the Netherlands.
For delivery of your order in Belgium with a minimum order amount of 125 euros.
For delivery in other countries in the European Union you will receive free shipping with your minimum order amount of 200 euros.
For delivery in countries outside the European Union you will receive free shipping with your minimum order amount of 300 euros.
2.2 How much is the postage?
The shipping costs for delivery within the European Union is between 8.95 euros and 30 euros, depending on the destination country.
Postage rates for the destination countries:
- 8.95 EURO: Pick up at a DHL Servicepoint in The Netherlands
- 8.95 EURO: The Netherlands
- Czech Republic
- United Kingdom
Shipping outside the European Union:
- Hong Kong
- New Zealand
- South Africa
- United States
3.1 When will I receive my order?
If your order is in stock, you can expect the order between 3 and 10 working days for delivery in the European Union.
We will send your order directly to you when we receive your payment. You will receive an e-mail that your order has been shipped.
4.1 What materials are the jewelry made?
Our designs include, among others, a combination of components, such as nickel-free polished metal, metal with a layer of silver or gold plated, sterling silver, rhodium, platinum, aluminum, coated nylon metallic thread, CRYSTALLIZED ™ - Swarovski Elements, gemstones, glass pearls, sea pearls, glass beads, metal beads, sea shells, faux leather, plastics and textiles.
4.2 I have a question about a specific piece of jewelry?
You can register for a free account and submit your question using your account or through the contactform on the right side of the page.
4.3 I would like a jewel from the collection to order in a different. How do I do this?
If on the information data of a jewel is stated that the jewelry can be ordered in other colors, you can give us the desired color to pass through your account before or after you have placed an order.
4.4 I would like to order a jewel from the collection in a different size. How do I do this?
You can place an order before you approach us through the contact form on the right side of the page where you can indicate that you want to order a jewel in a different size
You can access your account after you have ordered and notify us that you wish to receive your ordered jewelry in a different size.
4.5 Can you make a jewelry design for me?
Yes, we would love to make a special jewelry design for you.
You can contact us after you register for a free account to communicate about your special jewel.
4.6 Do you charge extra for a jewel in a different color or size?
No, we don't charge extra costs.
It is only possible that the delivery time is slightly different from the standard delivery time.
5 Contact Phone: +31(0)6 24702105
5.1 When can I call you by phone?
You can reach us via the telephone number + 31 (0) 6 24 70 21 05
on the following days:
Monday 10: 00-17: 00
Tuesday / Thursday from 15: 00-17: 00
Friday from 10: 00-17: 00
It is possible that on above days we sometimes don't have the opportunity to take the phone.
You can leave a message and we will call you back the same day until 21:00 hours.
5.2 When can you be reached by e-mail?
You can reach us daily by email. We reply at daytime but especially in the evening at your e-mail message.
5.3 Can I come along to fit a jewelry?
Yes, this is only possible by appointment.
5.4 Can I pick up my order?
Yes, you can pick up your order at one of the DHL Servicepoints in The Netherlands.
Fore more information about where the DHL Servicepoints are located:
(You can enter your Postal Code or City to find the nearby DHL Servicepoint in The Netherlands)
6.1 What is the guarantee of a jewel?
The warranty period is 3 months on he construction of a jewel after buying.
6.2 What is covered by guarantee on a piece of jewelry?
You have a guarantee on workmanship of a jewel.
6.3 What is not covered by the guarantee of a jewel?
Discoloration of metal parts by not following the guidelines and use of the store instruction's of a jewel.
6.4 Can I have maintenance on my jewel when needed?
Yes, you can always contact us.
Depending on the service that your jewelry needs, we can offer you a free quotation forward.
By maintaining only the replacement material prices.
A service we gladly provide to you.